Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please accept our sincere apologies but we cannot accept returns/exchanges shipped INTERNATIONALLY.To be eligible for a return, your item must be unused and in the same condition that you received it. It must have the hang tag on and be free from make-up stains. It must also have not been washed or altered in any way.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace products f they are defective or damaged. If you need to exchange it for the same product, send us an email at email@example.com and send your item to: 24 Idejo Street, VI, Lagos, Nigeria
You can also visit the store and exchange the product for another product valued at the same price.
To return your product, you should mail your product to: 273 South 2nd Street, Brooklyn MA 11211, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your return is due to a detective item or a mistake made by House of Irawo, we will be responsible for shipping a replacement to you. If your package is lost in transit, we will do our best to assist you. We cannot be held responsible for packages once proof of delivery has been obtained.